how can we help?

Frequently asked questions.

Search our FAQs for answers to anything you might be wondering.

Product support.

Aladdin products could last a lifetime when properly cared for. Please contact our customer care team if you have questions before or while you use your Aladdin product.

Help and Support
Product guarantee.

Aladdin products are produced with the latest innovation, quality and social responsibility and are guaranteed. Contact our customer care team if you need further support.

Cancel or Return Items
Replacement parts.

Replacing a part rather than a whole product is good for the you and good for the planet. Spare parts are available so you can enjoy your favourite Aladdin product over and over.

Submit a Warranty Claim

Due to high volume of inquiries, our response time is longer than usual (up to 7 business days). We are sorry we can't help everyone as fast as we would like to. We are doing our best to get back to your questions as soon as possible. In the meantime please consult our FAQs. We appreciate your understanding and patience.