Frequently asked questions.

Product questions.

For you and the planet. All our products come with the Aladdin Sustain Promise. So your new product is guaranteed and comes with the latest innovation, quality and social responsibility. Ethically made according to a code of conduct that treasures the materials, people and environment at our factories while reducing natural resources and energy. Furthermore, over 1% of pre-tax profits and employee time is donated to local communities. To learn more about our commitment to Corporate Social Responsibility (CSR) click here.

All our products are EU-tested safe and approved. All contact surfaces are guaranteed to be safe to use with food and beverages. Furthermore, our products are all BPA-free and pass rigorous health and safety tests before they are made available to the public.

Preheat or precool your Aladdin bottle, food jar or mug by filling it with warm or cold tap water. Let stand for a few minutes. Empty the Aladdin product and immediately fill with your hot or cold beverage. Lastly, secure the leakproof lid as quickly as possible to avoid heat loss.

We will indicate whether our product is leak-proof. These products are designed with a leakproof lid for you to enjoy your favourite food or beverage wherever you go without spilling a drop or loosing flavour and aroma.

Our products are drop-tested and pass internal standards. However, just like us, our products don’t like to fall.

We do not recommend putting milk, baby food or dairy products in your bottle, food jar or mug for extended periods of time, as bacteria growth can occur at certain temperatures (especially below 60°C). Fermenting food and beverages (such as juices or sugary drinks) may also cause pressure to build up over time. Please proceed carefully at your own risk.

Our insulated mugs and bottles can retain heat just as well as they do cold, so you can perfectly use your product for hot, cold and even iced beverages.

The bottom of your product will indicate whether it is a carbonated beverage friendly product. It is not recommended to use carbonated drinks in all other sealed containers as the CO2 can produce unwanted pressure within your product. Please proceed carefully at your own risk.

Your product may need a deep clean occasionally. For this we recommend letting a mixture of one part baking soda and one part warm water soak for up to an hour. After rinsing out this mixture, clean with mild detergent. You may use any soft brush to clean your product. Please do not use a metal or hard fiber brush, as this could scratch the surfaces.

The bottom of your product will indicate if it is dishwasher safe. For these products it is always recommend that you put them on the top rack. Please hand-wash any items that are not dishwasher safe.

The bottom of your product will indicate if it is microwave safe. Please do not microwave items that are not indicated microwave safe or microwave safe products which are empty. Doing so can result in damage to your product and appliance.

It is not recommended to put any of our products in the freezer. Liquids expand as they freeze and your item will not return to its original shape. This expansion can result in damage to your product that will affect its functionality, thermals and seals.

Our products are made of high-grade rust-proof Stainless Steel and will last a lifetime when properly cared for. If you are noticing corrosion that appears to be rust, it could be free-iron particles, dirt or residue that has contaminated the surface. To remove these particles, a standard, non-abrasive household cleaner can be used to free contaminants from the surface. These cleaners can be applied with bristle brushes, sponges or clean cloths. A Stainless Steel cleaner or polish can also be used. Soaking the product in a mixture of warm water and baking soda, white vinegar or lemon juice might also help. Repeat as necessary to get the desired result. After using cleaners, always wash your bottle thoroughly.

Aladdin products are designed to last a lifetime when properly cared for. They are produced according to our Aladdin Sustain Promise standards with the latest innovation, quality and social responsibility and are guaranteed against manufacturing defects for 2 years from the date of purchase in addition to your statutory rights. Contact our Customer Care Team if you need further support.

If you need a replacement part, please contact us via email at info@aladdin-pmi.com providing the product information and details so we can help you with your request.

Ordering.

We accept Credit Card payments through our secure payment gateway. We currently accept: iDeal, Visa, Mastercard, American Express, Discover, JCB, Diner's ClubShop PayApple PayGoogle Pay

To place an order, please follow these steps:

1. After spotting an item you like, select your preferred color (if available) and indicate quantity.

2. Proceed by clicking "Add to cart" or "Buy it Now." If you changed your mind about an item and want to remove it, go to your cart order and click "Remove" on the product image's right side.

3. Once you have all your preferred item(s) in the cart, click "Check Out."

4. Input a voucher code (if you have one), your shipping option and address, payment method, and billing information.

5. After reviewing your order, scroll to the bottom of the page, then click "Pay Now" to submit your order.

You should receive an email confirming your order within a couple of hours. We'll get in touch again after one or two days when your package is out for delivery.

You can only use one discount/voucher code at a time. Discount code(s) do not apply on Sale or Clearance Items, taxes, or shipping and cannot be combined with any other offers. Selected products may be excluded from discounts.

During the checkout process, you will be prompted to select the following:

1. Enter your shipping address that you wish your order to be sent to.

2. Select a shipping option.
Your products will be shipped to you to your specified shipping address by the selected shipping method.

For your financial protection, we require that your billing address match the credit or debit card's billing address that you wish to use during checkout.

If your credit card is not working with our checkout process, please first check the following:

1. You entered the information correctly.
2. Your address that you used matches the one that you have on file.
3. You have not reached your credit limit.
4. Your card has not expired.

What to do now?

Double-check that you've entered all your information correctly. If you are still having payment issues, then contact your credit card company. If your card has been flagged for anything illegal or suspicious, they will likely get in touch with you.

If you are an American Express cardholder, you may see Stripe instead of our business name. It can take up to 48 hours before Aladdin appears on your bank statement.

If you have placed an order with us, an order confirmation will be sent automatically to your customer email address.

1. Log into your customer account, click this link and enter your username and password.

2. Once logged in, you will see a listing of your most recent orders under "Order History."

3. Click on the order number to see more information about your order.

4. To get a copy of your invoice receipt, you can either print the order details screen or contact us to re-send the order confirmation email.

If you have placed an order with us, you can always check the status of your order by logging into your customer account.


1. To login to your account, click this link and enter your username and password.

2. Once logged in, you will see a listing of your most recent orders under "Order History."

3. Select the order number to see your order details. Here you will see your Shipping Status. If your order has shipped, you can find your Shipping Tracking Code here as well.

Your account.

While you can still shop without an account, having an account lets you track your orders more efficiently and receive updates on your orders.

To create an account, go to the Create an Account page by clicking on this link. Fill up the boxes to sign up for an account.

To modify your account information online, click this link and enter your username and password. Once logged in, click the profile icon located on the upper right corner of the screen and select "Account Details."

To retrieve a forgotten password, you can click this link. You will then be prompted to enter your Email Address. Once you select Submit, an auto-generated email is sent with a "reset password" link. When you select the Reset Password link, you will be directed to the Reset password page. Here you can input and save your new password.

You can order as Guest. Order confirmation emails and order-related communication will be sent to the email address you provide during Guest Checkout. Just make sure you provide a valid email address.

Shipping.

We ship to addresses within the EU: NL, DE, BE, AT, LU, FR, ES, IT, IE, MC, DK, SE, PL, PT, BG, HR, CZ, EE, FI, GR, HU, LV, LT, RO, SK, and SI.

Unfortunately, at this point we are not able to ship outside of the EU, including GB, CH, and NO. Many of our products however can be found at leading retail, grocery, hardware and outdoor stores in your area like John Lewis, Lakeland and Amazon. Let us know where you live by sending an email to info@aladdin-pmi.com so we can look for a local retailer in your area.

For more information on the latest happenings with our brand and products, like or follow us online:

Facebook: @aladdinyourway
Instagram: @aladdinyourway

If you have placed an order with us, you can always check the status of your order by logging into your customer account.

1. To login to your account, click this link and enter your username and password.

2. Once logged in, you will see a listing of your most recent orders under "Order History."

3. Select the order number to see your order details. Here you will see your Shipping Status. If your order has shipped, you can find your Shipping Tracking Code here as well.

All orders will be shipped within 24 hours after order processing. The time it takes for your order to be delivered, depends on your shipping country.

NL, DE, BE, AT, LU (2-3 days)
FR, ES, IE, IT, MC, DK, SE (3-5 days)
PL, PT, BG, HR, CZ, EE, FI, GR, HU, LV, LT, RO, SK, SI (6-7 days)

1. To login to your account, click this link and enter your username and password.

2. Once logged in, you will see a listing of your most recent orders under "Order History."

3. Select the order number to see your order details. Here you will see your Shipping Status. If your order has shipped, you can find your Shipping Tracking Code here as well.

Unfortunately, you cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when submitted, and our system can no longer retrieve or change them. If your shipment is not successfully delivered, it will be returned to the fulfillment warehouse, and a credit will be made to your account.

Unfortunately, you cannot change your shipping method after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when submitted, and our system can no longer retrieve or change them.

Returns and cancellations.

We attempt to process and ship your order as quickly as possible. Please contact our Consumer Support Team as soon as possible if you need to cancel your order. Email us here to get instructions on how to proceed.

In case the product did not work out, or it wasn't what you expected you can refund items purchased from the Aladdin website within the last (30) days. Returned item(s) must be unused, undamaged, and returned in its original packaging. Email us here to get instructions on how to proceed. If your product was purchased from another retailer, you'd need to request a refund from that retailer.

If your item(s) have been purchased directly from our website within the last (30) days, we can process an RMA for you. We accept returns of items purchased from the Aladdin website within (30) days for a refund minus any shipping fees. Returned items must be unused, undamaged, and returned in its original packaging. We will not accept returns for customized products or items purchased outside of the Aladdin website.

To request a return, please follow the instructions below.

1. Email us here to get instructions on how to proceed.

2. Return product(s) using the provided instructions, which you will receive within 24-48 hours.

3. Prepare your package for return. pack your item(s) securely, inserting any paperwork that was originally included. If you do not have the original product packaging, use a sturdy box and include paddings such as packing bubbles or newspaper. Attach your return label to the package.

4. Ship your return based on the instructions provided. All merchandise must be unused, undamaged and returned in its original packaging.

5. After we receive your item(s) in our fulfilment center, our team will inspect it, and a refund will be processed.

Refunds will be returned to the original form of payment. The refund should reflect on their next billing cycle.




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